Frequently Asked Questions

What is the cancellation/rescheduling policy?

Notice of cancellation where at least 14 days remain in advance of the seminar date, will be refunded in full. Notice of cancellation less than 14 days from the seminar date will not be refunded. In the event of a "no show", 1 substitute seminar is permitted for the next available seminar. A $50 change fee will apply to any additional changes.

Payment will still be required for registered delegates who fail to attend the seminar without cancellation within the 14 day time frame.

If the seminar does not have enough participants to adequately facilitate, Dimarcorp Academy at its discretion, may cancel the seminar; refund all fees paid to participants or transfer participants to the next session (if participant/s consent to the transfer).

I want to attend but I can no longer make this date?

Please contact us on 1300 85 00 77 or at academy@dimarcorp.com.au and we will be able to assist you. If there is another date available you will be able to transfer at no extra cost. Additional transfers incur a $50 admin fee. If there are no further dates scheduled, you can elect to attend a different course.

Do I need to bring anything?

We have got you covered! All the necessary paperwork for your course, including a comprehensive workbook and supplementary handouts, will be provided by us. To ensure a smooth experience, make sure to arrange the technical aspects required if you are joining one of our webinars. Additionally, having a pen handy will be beneficial for any notes you may want to jot down during the session.

Can you provide training on site at my place of work?

We LOVE travelling to organisations and delivering training face to face for them. If you have a group of 10 or more people and would like us to come to you for an Inhouse session please get in touch on 1300 85 00 77 or email us academy@dimarcorp.com.au

Can an Inhouse session be customised to my needs?

We would be delighted to offer the flexibility to customise any of our training courses to fit your organisation's needs. Prior to the session, we will engage in discussions to understand your focus areas, address any specific challenges and align the training with your company's Mission, Vision and Values. For more information or to discuss this further please email academy@dimarcorp.com.au or call us on 1300 85 00 77.

How do you provide your training courses?

Our training courses are facilitated both online via webinar, pre-recorded or via in-person at a venue or we can also arrange for inhouse training at your organisation.

For In Person

Will there be food provided?

Yes. If you are attending a full day session (or have booked both a morning and afternoon session) you will be provided with morning tea, lunch and afternoon tea. If you have booked one of our half day sessions only, you will get either morning or afternoon tea and that will correlate with the time of your session.

Is there parking near the venues for face to face sessions?

We endeavour to select venues with free or low cost parking, however there are occasions, such as in Melbourne or Sydney CBDs where this is more tricky and in those circumstances we try wherever possible to select venues that are no more than 10 minutes walk from a large public transport hub such as train or bus station.

Do I need to bring anything?

We will provide you with everything you need to attend the session, including a workbook, any handouts and pens. You just need to turn up.