Our Mission

Our Mission is to support Australia’s Care Sectors to enhance their financial performance and ongoing business sustainability. We are committed to providing "blue ocean" initiatives to our clients to ensure that they are sustainable and competitive on an ongoing basis.

Blue Ocean Strategy is a framework which inspires to innovate and develop of new demand and new markets to sell products or services, as opposed to fighting with competition over the same market share and satisfying the same demand which is typically a red ocean strategy.

Dimarcorp Academy is also focused on supporting the Charitable and Not-for-profit sectors to enhance their ongoing financial sustainability and outcomes for the people they support. We provide the same high level of service to all clients irrespective of their mission and profitability objectives.

Our Values

We recognise the values-based decision-making focus of our clients and as such we aim to reflect the same values in our organisation. We have adopted the following values and they are the foundation of our interactions with our clients.

  • Innovation

    We pride ourself on offering innovative solutions to meet our client’s current and future needs. We recognise that there is not a single solution to suit everyone and therefore, we adjust our approach in response to our client’s individual needs.

  • Stewardship

    All of our team members are proactive in their customer service approach, taking the initiative to lead interactions with clients to keep them up to date on the status of projects, building and maintaining strong relationships.

  • Respect

    Respect is the fundamental aspect of any interpersonal interaction.  We treat everyone with respect, by being courteous, non-discriminatory, and taking our client’s individual needs into consideration.

  • Diligence

    We believe that attention to detail and being meticulous is important in providing any service. We are committed to constant and earnest effort to accomplish what is undertaken by being thorough and detailed in our communications.


The Fundamentals of our Customer Service

Communication is a key part of our business and the timely and accurate communication to our clients is a foundation of our service model and ultimately our reputation.

Our team aims to:

  • Answer all incoming calls promptly
  • Respond to phone messages within three hours
  • Respond to emails within one business day
  • Resolve customer complaints in a timely fashion​

We are committed to open communication with our clients maintaining regular contact throughout every project or service provision.

We nurture strategic partnerships with our clients and prefer to act as an extension of our client’s organisation, encouraging seamless communication between both parties.  Should an issue arise, we will work with you to reach a mutually agreeable resolution.

Customer Survey

We value feedback as part of the evolution of our services.

​We regularly invite our clients to provide feedback in relation to the services we provide and to identify opportunities for enhancing our services. The Customer Survey is conducted on a frequent basis with the results communicated to our team.