Collection: Residential Accommodation Admissions Essentials


Create exceptional admissions experiences for potential residents, seamlessly turn interest into occupancy, and gain insights into current and future trends in the residential aged care sector.

Course Overview

Transitioning into permanent residential care marks a significant life choice. Residents and their representatives seek guidance, information, and support throughout the admissions journey.

Our program not only navigates you through effective methods to entice and convert potential residents but also comprehensively addresses the legal requirements, protocols and procedures essential throughout the process. Additionally, you will discover strategies to optimize facility marketing, delve into crafting engaging facility tours, and gain insights into payment procedures.

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What you’ll Receive

  • 3 Hour Course
  • Workbook
  • Participation eCertificate
  • Post Course Support

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  • Online

    $299 + GST (Per Person)

Key Topics Covered

  • Is the Admission process a sales or administration process? 
  • Marketing your facility and providing a positive first impression 
  • Admissions approvals and assessment processes 
  • Considerations during the admission process 
  • Structured tour process with steps, best practice recommendations and a script 
  • Engaging with a prospective client  
  • Best practice follow-up protocols 
  • The admissions process from end to end, from a resident’s first interest to first week/month in their new home 
  • Understanding resident fees and charges (including MTA calculations) 
  • Understanding resident agreements 
  • Explanation and real-life examples of Refundable Accommodation Deposits (RADs) and Daily Accommodation Payments (DAPs). 
  • Accommodation pricing policy requirements 
  • Providing financial information to residents and their families 
  • Resident profiling and the impact of AN-ACC 
  • Managing a waitlist and enhancing the occupancy of your facility 

Who Is This Course Ideal For?

Residential and Accommodation Admissions Essentials has been developed for managers and all staff involved in the admissions process at residential aged care providers.