Collection: Identifying & Responding to Conflict
Develop your conflict resolution skills and empower yourself and your team to alleviate stressful situations.
Course Overview
Our Conflict Recognition and Resolution training empowers participants with essential skills to mitigate the consequences of conflict and challenging situations within the workplace.
During the session, participants will gain insights into the factors driving conflict and acquire strategies for recognising and addressing different conflict styles. Arming attendees with the tools necessary to mnimise the impact of conflicts and navigate through potentially hostile situations effectively.
By the end of this training session, participants will emerge with a heightened ability to identify, understand and respond to conflicts in a manner that fosters positive outcomes and contributes to a more collaborative and cohesive work environment.
What you’ll Receive
- 3 Hour Course
- Workbook
- Participation eCertificate
- Post Course Support
Pricing
$299 + GST (Per Person)
Special: Book 5 or more people and save $50 per person!*
*(offer automatically applied at checkout, participants can attend different dates)
Master Conflict, Foster Collaboration: Equip Yourself with the Tools for Positive Resolutions.
This course equips participants with essential skills to manage and resolve conflicts in the workplace. Through exploring the drivers of conflict and various resolution strategies, participants will learn how to address different conflict styles and handle hostile situations effectively.
The course also focuses on enhancing communication skills and managing competing demands to foster a collaborative, positive work environment. By the end of the session, participants will be better prepared to identify, understand, and respond to conflicts in ways that lead to constructive outcomes.
Key Topics Covered
Drivers of Conflict
- Understanding Client Profiles
- What is Conflict?
- 8 Drivers of Conflict
Conflict Resolution Strategies
- The Four Colours
- Mediation
- Strategies for Minimising Conflict
- Managing Conflict in a Virtual Environment
Managing Hostile Situations
- Why Do People Become Hostile?
- Recognising the Cues
- The Aikido Principle
- Addressing Hostility
- Post Incident Management
Enhancing Communication Skills
- Active Listening
- Encoding & Decoding
- Blind Draw
- Successful Communication Tips
Managing Competing Demands
- Prioritising Tasks
- Bullying & Harassment
Who Is This Course Ideal For?
This program has been developed to enhance the skills and overall knowledge of but not limited to: Managers, Supervisors, Team Leaders, Administration Staff, Reception Staff, HR Professionals.