Course Outline
- Understanding the home care business model
- Key influencing factors of the home care business model
- The revenue cycle and establishing program parameters including occupancy targets
- The importance of a care plan and the impact on the Consumer Directed Care (CDC) budget
- Impact of consumer directed care decisions on the business model
- Understanding individualised program costings including administration fees and care management fees
- Understanding staff costs and oncosts
- Rostering principles
- Setting administration costs and what are included in package management fees
- Developing individualised program budgets and regularly maintaining communication with clients
- Understanding income tested fees and their impact on the budget
- Strategies to expand the home care business including pros and cons of providing incentives and discounts
- Managing third party contractors and WHS in the home care operating environment
- Pros and cons of waiving basic daily fees
- Managing consumer expectations and assisting them to understand and manage their budget
Suggested Participants
This program has been developed to enhance the skills of Care Managers, Case Managers, Admissions and Placement Officers, Finance and Administration Staff, Area Managers and Regional Managers.
This program will also provide a valuable insight into the home care business model for Board Members, Executive Team members, Internal and External Auditors.
