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Working in home care is both a privilege and a responsibility. Every day, frontline workers help older Australians maintain independence, dignity, and safety in their homes. But to do their jobs well—and legally—homecare workers must understand and adapt to the policies and procedures that shape how care is delivered.

Especially for new staff, residents, and families making difficult decisions under emotional and time-sensitive circumstances, navigating the aged care industry can be taxing. Providing high-quality, consistent care depends on knowing the policies and processes of elderly care institutions, from care planning to compliance.