Building Confident Care Teams: Why Training Matters More Than Ever in Aged Care & Disability Services

The care sector is changing faster than ever. New legislation, rising consumer expectations, workforce shortages, and increased accountability are reshaping the way organisations operate. In this environment, one thing has become undeniably clear:

-> Your team's capability is your organisation's greatest competitive advantage.

Whether it's understanding AN-ACC funding, improving customer experience, strengthening governance, or leading teams through change, the right training can transform performance across every layer of your organisation.

At Dimarcorp Academy, we work with thousands of leaders, managers and frontline staff every year — and the message is consistent:

-> When people feel confident, supported and skilled, the quality of care improves immediately.

Why capability-building is essential in 2026

Here's why leading providers are investing in structured, sector-specific education:

1. New reforms require new skills

From the Aged Care Act 2024 to major Support at Home reforms rolling out in phases, staff need up-to-date knowledge to stay compliant and deliver safe, high-quality care.

2. Workforce shortages demand stronger leadership

Frontline leaders often step into leadership roles without training. Courses like Emerging Leaders (LEAD101) and Leadership Fundamentals (LEAD201) help them navigate communication, boundaries, motivation, and performance.

3. Consumers expect better experiences

Programs like Customer Experience in Care (CXES101) help staff shift from task-based work to person-centred service — a cultural change many organisations struggle to embed.

4. Financial literacy drives sustainability

Whether it's Budgeting Fundamentals (BUDG101), AN-ACC Essentials (ANAC101) or NDIS101, financial capability is critical for organisational viability.

The Dimarcorp Academy difference

• Programs designed exclusively for aged care, disability and child care
• Delivered by facilitators with deep industry experience
• Flexible delivery (webinar, in-house, hybrid)
• Practical, real-world tools staff can apply immediately
• Customised sessions for teams of 10+